We are giving away an iPad Air each week through this week — Valentine's Day — to show our readers we love them. Read about how fourth winner, Sharon Campbell, uses tech-based customer management tools to meet her firm's customer service requirements.
As the director of relocation and regional development at the Bean Group in Portsmouth, N.H., Sharon Campbell (@sharonatbeangrp) manages a large number of relationships with agents, clients and referral partners. She's also tasked with tracking the business created from initial contact to the fruition of a closed deal.
She has worked in the Real Estate industry for four years and is used to working with different types of clients; not just buyers or sellers.
"(I connect) them with agents in our firm and across a national network," she said. "I use Salesforce (on which Propertybase is developed) as a primary management tool and ... was impressed by (Proopertybase's) clients and testimonials."
In her daily tasks, Campbell uses technology with all of her firm's marketing platforms, using web-based programs for easy access and mobility for agents.
"Customer service at every level of the process is key, with every person involved in a transaction," she said. "Without great technology and customer management tools I couldn't imagine how else you could be so efficient!