Expanding our support to meet demands, welcome to James!

July 6th, 2011 – in propertybase

It’s great to have all of our customers engaged with our support team regularly. As we add new users to the Propertybase family, we want to make sure we have enough capacity to continue to serve our customers with the same levels of service that they are used to. So after a long search for the ideal candidate we have added a new team member here at Propertybase.

On behalf of the whole team, I’d like to introduce Mr. James Ibanez. James comes to us fresh out of University as a trained engineer who has already shown a great amount of enthusiasm for learning our Products and providing world class service to our customers. Hailing from sunny Puerto Rico, James brings with him not only a love of and interest in technology, but the ability to provide support in Spanish as well as English. We think he’ll be a great addition as we work towards our goal of providing a truly global solution for Real Estate CRM. So, let’s meet James!

Brian: James, what first interested you in Propertybase?

James: What really brought Propertybase out to me from other companies was the fact that it is a truly unique product with a great close team that really works together. The potential in this company is amazing and I wanted to be on board to really push the product forward.

Brian: How did you end up all the way over in Germany?

James: Well, a year before I graduated I travelled through Europe and visited Germany. I really got in touch with the people, the language and how life in general was lived here. After graduating I decided I needed a to get out of my comfort zone and really push to be a successful independent professional. I decided Germany is where I was gonna start!

Brian: What are your goals for providing support to Propertybase’s customers?

James: My number one goal is to keep our customers satisfied with our product and our service. I plan on committing to every technical problem and finding a solution that meets the customers needs. I would also like to connect with the Spanish speaking customers and deliver the same quality support.

Thanks James, welcome aboard! So, don’t be surprised when a new name answers your support emails, and hey, if you want to submit requests in Spanish, have at it!

Author: Max-Michael Mayer