Planning the new office – Part II

We have received a lot of emails and tweets from people who wanted to see more of the office and how we set it up (btw thanks for all the kind words for the new office!). Inspired from a blog post from 37signals we decided to share some more details and explain our ideas.

First, check the video that we have taken today. As you can see the space is not yet finished but you will get a good impression of its unique character:

We have shared an office with our friends at nfon and hetras and this will be our first ‘own’ office. Actually, it was not easy to find a space like this. We have worked together with several real estate brokers and have probably visited 100+ offices until we found this space. Funny enough, we got it without an agent (saved us a significant amount of money) directly from the landlord (thanks to Clarissa who not only runs our Recruiting but also watched the real estate market in Munich closely!).

The landlord has planned to refurbish the space but hasn’t done yet. And since we felt in love with the space immediately we asked him if we could do the planning – which he agreed. We decided to hire an Architect and after a lot of discussions she came up with the following plan (click on the plan to enlarge it and see the illustrations):

As you can tell from the plan we have one large open space plus the usual meeting room for up to 10-14 people. I like the phone booths a lot: In the current office we always had problems with the noise when people were doing online meetings and webinars. This will be solved now.

What I like in particular (besides the great atmosphere of this loft office) is the gym. Well, it’s not a fully equipped gym but the space will have a lot of toys and you can do a little work out or just have an informal meeting or discussion sitting on the big medicine balls.

Stay tuned as we will update the blog with more pictures when we move in in a couple of weeks.

Keep Reading

Planning the New Munich Office

We will move to a new office in August and are all very excited about this new space. Currently, we are in the middle of doing the space planning and interior design (Pics 1+2; Mike, Max and the Architect) as the space will be refurbished just for us.

The office itself has the typical exposed brick and industrial look you would expect from an office of a hip and cool IT company (which we think we are). Very convenient: It is just around the corner of the current one. Perfectly located in the city center of Munich and within walking distance to public transportation. We can’t wait to move in!

Keep Reading

Expanding our support to meet demands, welcome to James!

It’s great to have all of our customers engaged with our support team regularly. As we add new users to the Propertybase family, we want to make sure we have enough capacity to continue to serve our customers with the same levels of service that they are used to. So after a long search for the ideal candidate we have added a new team member here at Propertybase.

James Ibanez - Propertybase Customer SuccessSo, on behalf of the whole team, I’d like to introduce Mr. James Ibanez. James comes to us fresh out of University as a trained engineer who has already shown a great amount of enthusiasm for learning our Products and providing world class service to our customers. Hailing from sunny Puerto Rico, James brings with him not only a love of and interest in technology, but the ability to provide support in Spanish as well as English.We think he’ll be a great addition as we work towards our goal of providing a truly global solution for Real Estate CRM. So, let’s meet James!

Brian: James, what first interested you in Propertybase?

James: What really brought Propertybase out to me from other companies was the fact that it is a truly unique product with a great close team that really works together. The potential in this company is amazing and I wanted to be on board to really push the product forward.

Brian: How did you end up all the way over in Germany?

James: Well, a year before I graduated I travelled through Europe and visited Germany. I really got in touch with the people, the language and how life in general was lived here. After graduating I decided I needed a to get out of my comfort zone and really push to be a successful independent professional. I decided Germany is where I was gonna start!

Brian: What are your goals for providing support to Propertybase’s customers?

James: My number one goal is to keep our customers satisfied with our product and our service. I plan on committing to every technical problem and finding a solution that meets the customers needs. I would also like to connect with the Spanish speaking customers and deliver the same quality support.

Thanks James, welcome aboard! So, don’t be surprised when a new name answers your support emails, and hey, if you want to submit requests in Spanish, have at it!

Keep Reading

Our own Brian Hoyt interviewed at the Zendesk Launch Party in Berlin

Brian, Propertybase’s support genius, was interviewed while attending the Zendesk Launch Party in Berlin last week. Obviously, we love our Zendesk Helpdesk ;-) Check out the video:

Keep Reading

Propertybase Customer Support Portal Now Live!

Propertybase is proud to introduce our new Customer Support Portal. This portal was born from a desire to not only offer the leanest most efficient CRM tool for Real Estate, but to serve our customers in a unique and progressive way.

We sought out a partner who not only featured state of the art help desk and customer support software, but also embraced our customer-facing attitude here at Propertybase. The answer after extensive research was Zendesk. Zendesk is an up and coming Customer Support tool that reflects our vision of the future of Web Apps. They provide a lean and efficient tool that helps us manage our Customer’s requests and provide them with information and a platform to engage with each other and with us.

The new Customer Support Portal is accessible from the Support link on the Propertybase website or directly by going here:

http://support.propertybase.com/home

You can raise service requests as before via email to: support@propertybase.com or directly from the Customer Support Portal by clicking on the Submit Request link at the top of the page.

The Customer Success Center is a set of forums designed to help our users get the most out of Propertybase. The entire Propertybase Knowledge base has been organized in an easy to use manner. We also have an announcements section where we will communicate any new features, Scheduled maintenance or other important information. These features are publicly accessible.

As a user of Propertybase we would invite you to register an account with our Customer Support Portal and enjoy additional features. To create an account, simply click on the Sign Up link in the upper right hand corner of the page. Alternatively, you can sign in using your Twitter Account. This will allow you access to three additional forums. In Feature Requests you have the chance to directly tell us what you need or would like to see in our product and vote for other people’s suggestions. The Propertybase Community forum lets you interact with each other. We believe that our users have a unique perspective of our product and want to encourage them to share and learn from each other.

A unique feature we have introduced is a Forum called Ask an Admin. This forum was created to help new system administrators learn best practices from our team of experienced CRM administrators and developers here in Propertybase’s Professional Services Team. It’s also a great place for experienced Propertybase administrators to share their experiences with others.

In summary, please come over and check out this new resource. Create an account and start interacting with each other and with us. If you have any questions or even better, feedback about our new Customer Support Portal feel free to post a topic in the Propertybase Community Section or email us as support@propertybase.com

Keep Reading